Refund Policy

Last updated: September 12, 2026

Every Rare Lab item is produced to order. Please review the product description, size chart, color, dimensions, and shipping address carefully before placing your order.

Returns and Exchanges

Because our products are made specifically after an order is placed, we do not accept returns or exchanges for:

• A change of mind;

• Selection of the wrong size, color, design, finish, or product variant;

• Minor differences between an on-screen image and the finished product, including reasonable variations in color, print placement, texture, or scale; or

• Damage caused by use, washing, handling, installation, or failure to follow the product's care instructions.

This does not affect any rights you may have under applicable law.

Order Changes and Cancellations

If you need to change or cancel an order, email rare@rarelab.co as soon as possible with your order number. We will make a reasonable effort to help, but changes and cancellations are not guaranteed once an order has entered production. If we successfully cancel an order before production begins, the canceled portion will be refunded to the original payment method.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains a manufacturing defect, or is different from what you ordered, contact us within 30 calendar days of delivery at rare@rarelab.co.

Please include:

• Your order number;

• A brief description of the problem;

• Clear photographs showing the entire item and the affected area; and

• Photographs of the packaging and shipping label when the package was damaged or the wrong item was received.

After reviewing the claim, we will provide an appropriate resolution, which may be a replacement or a refund. Verified claims are resolved at no additional cost to the customer. If a replacement is unavailable, we will issue a refund. Normal wear, minor manufacturing tolerances, and damage occurring after delivery are not manufacturing defects.

Missing or Lost Shipments

If tracking has not updated or your order has not arrived by the end of the estimated delivery window, contact us at rare@rarelab.co. We will review the tracking information and work with the carrier or production partner. If the shipment is confirmed lost, we will provide a replacement or refund.

If tracking shows the package as delivered but it cannot be found, first check the delivery area, household members, neighbors, parcel lockers, and the carrier. Then contact us promptly so we can help investigate. A replacement or refund for a package marked delivered may depend on the outcome of the carrier investigation and applicable law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error. Once production or shipping has begun, we may be unable to change the address. If an order must be reprinted or reshipped because of an address supplied incorrectly by the customer, the customer may be responsible for the additional production and shipping costs. If Rare Lab or its production partner caused the addressing error, we will correct it at no charge.

Return Authorization

Do not mail an item back without contacting us first. Rare Lab products may be produced and shipped from different facilities, and the return address printed on a package might not be an authorized return location. If a physical return is required, we will provide the correct instructions and address by email. Unauthorized returns may not be received or credited.

Refund Processing

Approved refunds are issued to the original payment method. Please allow 5–10 business days after the refund is issued for your bank or card provider to post it. Original shipping charges are refunded when the refund results from a verified damaged, defective, incorrect, or lost order, or when required by law. Otherwise, shipping charges are nonrefundable.

For questions about a return, replacement, or refund, contact rare@rarelab.co.