Shipping policy

Shipping Policy

Last updated: September 12, 2026

Rare Lab products are made to order. We work with third-party production partners in multiple locations to produce and ship our products. Your order may ship from the facility best suited to the product and destination, and separate products may arrive in different packages.

Production Time

Most orders are produced and prepared for shipment within 2–7 business days after the order is submitted for production. Production can take longer during holidays, high-volume periods, inventory shortages, quality-control reprints, or for larger orders.

Business days are Monday through Friday, excluding applicable holidays. Production time is separate from carrier transit time.

Estimated Delivery Timeframes

The shipping methods and prices available for an order are shown at checkout. Typical estimates are:

Destination	Production estimate	Transit estimate after shipment	Typical total estimate
United States	2–7 business days	2–8 business days	4–15 business days
International, when available	2–7 business days	10–30 business days	12–37 business days

These are estimates, not guaranteed delivery dates. A more specific estimate shown on a product page, at checkout, or in an order update will apply to that order. Weather, holidays, carrier disruptions, customs processing, and other events outside our reasonable control can cause delays.

If we cannot ship within the timeframe promised for your order, we will provide notice and, where required by law, offer the choice to accept a revised timeframe or cancel the affected order for a full refund.

Shipping Charges

Standard shipping is free on all orders shipped within the United States. International shipping charges are calculated and displayed at checkout. Charges can vary by product, destination, shipping method, production location, and the number of items ordered. If items are shipped separately, you will not be charged additional shipping beyond the amount accepted at checkout unless you later request and approve a separate reshipment.

Tracking

When tracking is available, a shipping-confirmation email will be sent after the carrier accepts the package. Tracking information can take 24–48 hours to update. Some economy or international services may provide limited tracking.

Split Shipments

Items in the same order may be produced at different facilities and arrive separately. You may receive more than one tracking number. A partial delivery does not necessarily mean another item is missing.

Address Accuracy and Changes

Please enter and review your complete shipping address at checkout, including any apartment, suite, unit, or postal code. Email rare@rarelab.co immediately if an address is incorrect. We cannot guarantee changes after production begins or a shipping label is created.

Rare Lab will correct an address error caused by us or our production partner at no charge. If a package is delayed, returned, lost, or requires reproduction because the customer supplied an incorrect or incomplete address, the customer may be responsible for the additional production and shipping costs.

Customs, Duties, and Import Taxes

International orders, when offered, may be subject to customs processing, import duties, taxes, brokerage charges, or other fees imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer's responsibility and are not included in the product or shipping price. Rare Lab does not control customs processing times or charges.

Delayed, Lost, or Marked-Delivered Packages

If your order has not arrived by the end of its estimated delivery window, contact rare@rarelab.co with your order number. We will review the tracking information and work with the carrier or production partner. Confirmed lost shipments will be replaced or refunded.

If tracking shows “delivered” but you cannot locate the package, check the delivery area, household members, neighbors, parcel lockers, and the carrier, then contact us promptly. We will help investigate. Resolution may depend on the carrier's findings and applicable law.

Damaged Packages or Products

If an item arrives damaged, defective, or incorrect, retain the item and packaging and contact rare@rarelab.co within 30 calendar days of delivery. Include your order number and clear photographs. Please see our Refund Policy for full claim instructions